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SERVICE RATES and TERMS of SERVICE

Service Rates:

Here are my Rates and Cost Estimates for service calls and training. We base our basic service rate on three items, Service, Travel and Lodging . 

 

To estimate the cost, add the Service Rate +Travel Rate + Lodging Rate.

 

Please call or Send us your information and we would be happy to  provide an estimate.

 CREDIT CARD / BANK CARD PROCESSING FEE: 3% of Total. We accept cash, check, and credit card/bank card as payment.

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Service Call

SERVICE CALL:  $190.00.

  • $95.00 per hour after the first two hours.

  • The invoice is printed before the service and the time printed on the invoice is only an estimate and will be adjusted as needed.

TRAVEL RATE

TRAVEL RATE:  - .75 per mile, round trip, or $1.50 in one-way mileage.

  • Round Trip Mileage as determined by Google Maps.

  • Shared Trips: I split the cost of travel between the customers involved in the Trip if they are in the same area.

  • I have a coupon for Travel cost. You may qualify for a discount on your travel cost.

LODGING RATE

LODGING RATE:  - $120.00 per night

  • When overnight stays are required a Lodging Fee may be charged.

    • Lodging may be required if the Travel Time and Time of service is over 8 hours.

    • Lodging may be required if you are on a scheduled trip with other customers.

  • This rate may be higher if the rates of the hotels in the area exceed the Lodging Rate. (Football/Baseball games, event rates etc...)

  • This fee covers food and lodging.

Air Travel:

We travel anywhere in the United States. This section gives my Air Travel Cost. 

 

Payment in full is required before the flight can be booked. Adjustments may be made after the service date.

 

There are four separate charges for Air Travel:

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AIR SERVICE CALL:  $190.00 Initial service call

  •  $95.00 per hour after the first two hours.

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HOURLY FLIGHT RATE: $30.00 per hour

  • 30.00 per hour for actual flight time including one hour before flight, waiting at airport, during layovers, driving rental car.

 

AIR FARE:

  • This is the cost of the Air Fare.

 

AIR TRAVEL DAILY RATE: $350.00 per Day.

  • Covers hotel, car rental, fuel, airport parking, baggage fees, food, and other expenses.

  • This price is charged for each day from departure to return.

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EMBROIDERY DIGITIZING:

* $25.00 for first 10,000 stitches +$2.50 per 1000 stitches for any stitches over 10,000

Phone Support  ;-)

  • 3 months of free phone support for Training, Service, and Warranty, customers.

  

  • Initial consultation - 1st quarter hour is free.

  • $100.00 per hour - billed per quarter hour.

  • Paid in advance by PayPal

  • Zoom, Skype, Join.me and GoToMeeting are available. I need prior notice to set them up.

 

  

Call Tracee at to arrange for phone support.

Payment:

* Full Payment is due AT THE TIME OF SERVICE unless prior arrangements have been made. We accept cash, check, money order, and credit card.

* For air travel, payment in full is required before the flight can be booked. Adjustments may be made after the service date.

* A $50 fee will apply to all returned checks.

* There is a 3% Credit/Debit Card Processing Fee.

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* We add a percentage to the cost of parts to cover re-stocking, processing, and handling.

  • 50% for parts $0.00 -$49 

  • 25% for parts $50 -$499

  • 15% for parts $500 - $999

  • 10% for parts $1000 +

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Donate with PayPal

Discount Coupons:

We offer Discount Coupons on Service and Travel cost.

Check out our coupon page for more information. 

 

Check for our money saving coupons. 

EMERGENCY, WEEKEND, AND HOLIDAY SERVICE CALLS

 Your business is important to me. I could work on embroidery machines all the time, but my wife says I have to spend a little time with the family. She said that not spending time with the family is a violation of our ROOMMATE AGREEMENT. Go figure... 

 

Due to the increased traffic, increased hotel rates, and because I need time with my family I have to charge extra for Emergency calls on weekends, holidays, and emergency situations.

 

I do emergency, weekend, and Holiday calls but I have to charge extra. Here are my emergency rates.

EMERGENCY SERVICE CALL:  - $600.00

  •  $150.00 per hour. Four hour minimum.

EMERGENCY TRAVEL RATE:   - $1.50 per mile, Round trip.

  •  Round Trip Mileage as determined by Google Maps.

EMERGENCY LODGING RATE:   - $200.00 per night

  • This rate may be higher if the rates of the hotels in the area exceed the Lodging Rate. (Football/Baseball games, event rates etc...)

SERVICE GUARANTEE

Your satisfaction is our main concern. I guarantee that I will do the best service I can to repair and service your machine. We do sew-outs on most of our service calls so that the owner is completely satisfied before we leave. If there is an issue with the machine after we leave, we will do our best to remedy the problem.

  • The issue must be reported to AJST within 24 hours of the service.

  • We will attempt to resolve the issue by telephone, and email.

  • If the issue cannot be resolved by telephone, we can schedule a return service call.

    • Depending on the location, distance, and nature of the issue the customer may be responsible for the full amount of the return service call.

 

NOTE: Due to the wide variety of the machines I service and due to the nature of the machines I cannot offer a standard service guarantee. Some things that you should take into consideration when having me work on your machines are:

  • Has someone tried to repair the machine before I am able to service the machine?

  • Availability of parts, and or support from the manufacture.

  • I do not have the expertise to test printed circuit boards.

  • Unfortunately, some machines may be more finicky than others. Some, I call them my Zip Code Machines, because I may fix one problem and they break or exhibit other issues before I can get out of the Zip Code.

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